7days-refund-guarantee

We want you to love your purchase! If something isn't right, here is how we can help you with a return:

• 7-Day Notification: Please contact our support team within 7 days of receiving your delivery to initiate a change-of-mind return.
• 30-Day Return Window: For change-of-mind returns, we must receive your item back at our facility within 30 days of your original delivery date.
• Free Returns: Return shipping is on us! We will provide you with a pre-paid shipping label.
• Item Condition (Change of Mind): To qualify for a change-of-mind refund, items must be unworn and in their original packaging with tags intact. If you purchased multiple quantities of the same item, only 1 item may be opened to try on/test. The remaining items must be unopened to qualify for a change-of-mind refund.
• No Direct Exchanges: We do not offer direct exchanges. If you need a different colour or style, simply return your original item for a refund and place a new order at your convenience.
• How to start: To initiate your change-of-mind return and receive your free shipping label, please email us at online@soxnlox.com with your order number.
• Refund Processing: Once we receive and inspect your return, please allow 3–5 business days for your refund to be processed back to your original payment method.

*Please note: For change-of-mind returns, it is your responsibility to return the items securely back to us.

To qualify for a change-of-mind refund, returned items must be received within 30 days of the original delivery date and meet the criteria outlined above. (These restrictions do not apply to items that arrive faulty or incorrect).