It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

Contact us

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

At FASHIONOVA, we're proud to offer you fast shipping options including free overnight shipping to major cities and free standard shipping to all other areas. This service is automatically applied to all orders over $60 at checkout.

Your order will be delivered by one of our partner carriers including – depending on your item’s origin and your choice of delivery method. Once your order has been shipped, you’ll receive an email containing tracking details on how to follow your order’s journey to your door.

To make sure your order safely reaches you, a signature is required upon delivery. However, you may choose to have your parcel left without a signature (e.g. on your front porch). We’ll ask you to select your preferences at checkout. If no one is present to receive your parcel, a notice will be left at your address with alternative delivery or pick-up options.

We know you want your order fast so our team at the warehouse aims to process and pack your order as quickly as possible. This means that if you need to make changes to your order (including your shipping address), we can only do so if it hasn’t left the warehouse.

New Zealand

International Shipping: A$19.95 (FREE over A$99)

All New Zealand orders will be processed and dispatched from our warehouse within 1 to 2 business days. Due to COVID-19, delivery to New Zealand is taking longer than expected.

 Overnight Shipping Areas

• Sydney Metro
• Melbourne Metro
• Brisbane Metro
• Adelaide Metro
• Perth Metro

• Canberra Metro 
• NSW Country
• VIC Country
• SA Country
• NT - Darwin City
• NT - Alice Spring
• Rest of NT
• QLD - Near Country
• QLD - Far Country
• QLD - Far North
• WA - Near Country
• WA - Far Country
• Tasmania
• Tasmania Remote

FOLLOWING RULES APPLY TO ALL RETURNS. ITEMS MUST BE:

1. Returned within 30 days of purchase and  
2. Must be unworn and unused, with the original tags still attached and  
3. In the original packaging
4. Accompanied by proof of purchase

If your purchased item(s) meets all of the conditions above, then you can return it/them to us.

Learn More

We provide free returns for faulty items only. However, we understand that there may be instances where you may want to return your item for various reasons.
Please do not hesitate to reach out to our customer service team, as we are always ready to assist you with any concerns or issues you may have. Please email us at (online@soxnlox.com) with your details!

Please note, returns take 2-5 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account. 

Write a clear and concise answer to guide your customers.