Exchange Policy

Australian customers: To exchange your item(s), we kindly ask you to email more details and reasons for your exchange to online@soxnlox.com. We will review your case and then proceed with the appropriate next steps. If available, your new item will be on hold for 14 days. After that, it will automatically be taken off hold so be sure to send your return back to us as soon as possible to avoid missing out.

Refunds

Here's how we refund - if you paid via Credit Card or PayPal: Your refund will be credited into the same account your payment came from.

Refund Process Time

We'll email you updates throughout the returns process but just in case, here's how it works.

Returns take 2-5 business days to reach our warehouse. Once received, your return request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

If you received an item you didn't order

If you have received an item different to the one you ordered, please contact our Customer Service team who will work with you to resolve the problem as quickly as possible.